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WANTED: Head of Retail Operations At ARM 457 views

Head of Retail Operations wanted at the Asset & Resource Management Company (ARM) . Find the job summary and responsibilities below.

Job Summary

  • To be responsible for effective management of mutual funds and unitized schemes.
  • Ensures seamless and timely transition from existing systems to new software.
  • Develop and manage strategic alliances/ partners that are relevant for the execution of ARM’s service delivery strategy

Principal Duties and Responsibilities

  • Understand and improve the operational systems, processes and policies in support of organization’s mission – specifically, support better management reporting, information flow and management, business process and organizational planning
  • Review existing regulations and trust deeds, product papers and ensure compliance in process improvement and service delivery
  • Design and implement a mechanism for monitoring Retail Operations compliance with the SLAs; and submit monthly report to Head of operation.
  • Ensure timely and accurate processing of inflows, redemptions, direct debit set-up, transfers, contact details update, and all other requests by Mutual Funds and Unitized schemes holders
  • Ensure accurate and timely investment notifications and roll-over notice are sent to investors
  • Ensure dividends are paid/re-invested in line with the regulators requirements
  • Ensure excellent service delivery, prompt response and resolution of queries and continuous engagement of key business leaders
  • Maintains cordial and productive relationship with Banks, Registrars, NIBBS, CMMS so as to ensure attainment of corporate objectives
  • Take ownership of accurate migration of mutual funds and schemes from existing systems to a new software(Miles Soft)
  • Develop manpower and monitor each team member’s performance
  • Monitor changes in the industry as it affects unitized schemes and ensure service delivery above industry demands
  • Analyze and control expenditures of Retail operation unit to conform to budgetary requirements
  • Any other duties and responsibilities that may be assigned by the Head, Operations

Daily Activities

  • Supervision of team members
  • Review of transactions processed for accuracy
  • Completion of end of day check list
  • Respond to all emails addressed to group address

Required knowledge, skills and abilities

  • Good knowledge of the Financial Services Industry with competence in the Asset & Investment management space
  • Good multitasking capabilities
  • Good analytical and problem solving skills
  • Issues management ability
  • Good telephone manners
  • Proficiency in the use of Microsoft Word, PowerPoint,  Excel and other spreadsheet applications


Generic Skills

  • Ability to work well under pressure
  • Very good interpersonal skills
  • Excellent verbal and written communication skills
  • Result-oriented
  • Service orientation
  • Customer focus
  • Good telephone manners


Supervisory Skills

  • Client relations
  • Strong organizational skills

Minimum Qualifications

  • Minimum of B.Sc. In Accountancy or a Finance related degree
  • Minimum of 4-5 years related experience


Only candidates can apply for this job.
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