Let's Connect!

WANTED: Head of Retail Operations At ARM 548 views

Head of Retail Operations wanted at the Asset & Resource Management Company (ARM) . Find the job summary and responsibilities below.

Job Summary

  • To be responsible for effective management of mutual funds and unitized schemes.
  • Ensures seamless and timely transition from existing systems to new software.
  • Develop and manage strategic alliances/ partners that are relevant for the execution of ARM’s service delivery strategy

Principal Duties and Responsibilities

  • Understand and improve the operational systems, processes and policies in support of organization’s mission – specifically, support better management reporting, information flow and management, business process and organizational planning
  • Review existing regulations and trust deeds, product papers and ensure compliance in process improvement and service delivery
  • Design and implement a mechanism for monitoring Retail Operations compliance with the SLAs; and submit monthly report to Head of operation.
  • Ensure timely and accurate processing of inflows, redemptions, direct debit set-up, transfers, contact details update, and all other requests by Mutual Funds and Unitized schemes holders
  • Ensure accurate and timely investment notifications and roll-over notice are sent to investors
  • Ensure dividends are paid/re-invested in line with the regulators requirements
  • Ensure excellent service delivery, prompt response and resolution of queries and continuous engagement of key business leaders
  • Maintains cordial and productive relationship with Banks, Registrars, NIBBS, CMMS so as to ensure attainment of corporate objectives
  • Take ownership of accurate migration of mutual funds and schemes from existing systems to a new software(Miles Soft)
  • Develop manpower and monitor each team member’s performance
  • Monitor changes in the industry as it affects unitized schemes and ensure service delivery above industry demands
  • Analyze and control expenditures of Retail operation unit to conform to budgetary requirements
  • Any other duties and responsibilities that may be assigned by the Head, Operations

Daily Activities

  • Supervision of team members
  • Review of transactions processed for accuracy
  • Completion of end of day check list
  • Respond to all emails addressed to group address

Required knowledge, skills and abilities

  • Good knowledge of the Financial Services Industry with competence in the Asset & Investment management space
  • Good multitasking capabilities
  • Good analytical and problem solving skills
  • Issues management ability
  • Good telephone manners
  • Proficiency in the use of Microsoft Word, PowerPoint,  Excel and other spreadsheet applications


Generic Skills

  • Ability to work well under pressure
  • Very good interpersonal skills
  • Excellent verbal and written communication skills
  • Result-oriented
  • Service orientation
  • Customer focus
  • Good telephone manners


Supervisory Skills

  • Client relations
  • Strong organizational skills

Minimum Qualifications

  • Minimum of B.Sc. In Accountancy or a Finance related degree
  • Minimum of 4-5 years related experience


Only candidates can apply for this job.
Share this job

About EJOBS Nigeria

EJOBS Nigeria is a fast growing job match network aim at connecting job seekers and employers. Are you a job seeker looking for new job or an employer looking to hire workforce? If yes, then this platform is all you need. Learn more

We Value Your Feedback!


Let’s Connect!


Enter your email address: