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Account Onboarding & CDD Specialist

CC Client On boarding & Management Head (In Country)/ AO and CDD Senior Specialist

JOB PURPOSE

  • Perform client on boarding processes primarily related to account opening (AO) and CDD
  • Be the librarian & soft copy custodian for AO and CDD related documents
  • Identify and escalate blockages in the on-boarding process

KEY RESPONSIBILITIES
Client On boarding

  • Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
  • Review documentation received from Client/ RM/ CCM to:
  • Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
  • Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
  • Scan, upload and correctly tag the documents per global documentation standards
  • Initiate and track CASA Account opening with identified account opening partners
  • Ensure handover of physical documentation for archival as per local requirements
  • Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
  • Support GIC/ network account opening related process as appropriate
  • Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

CDD/ GIC Review

  • Identify missing/ additional documents required for CDD/ GIC reviews
  • Follow-up and collect documents from client (depending on client sensitivities)
  • Review documentation received from Client/ RM/ CCM to:
  • Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
  • Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
  • Scan, upload and correctly tag the documents per global documentation standards

Others (Document Management, MIS & Process Insights)

  • Track document expiry/ document update triggers and action document collection from client
  • Manage document inventory and enable retrieval of AO and CDD documents
  • Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)
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