Coscharis Group Limited Seeking After Sales Operations Manager (Automobile)-Lagos. Continuing reading for details and application proceedure.
Key Responsibilities /Skills /Knowledge
Candidates for this position will be responsible for identifying after sales weaknesses and areas of improvements; implementation and management of improvements in administration of the workshops; interface between customers and the workshop personnel; ensuring that the complaints of the customers are attended to using best practices ;management of incentives programmes for after sales; implementing core processes of after sales department; ensuring the recovery of break down vehicles and timely fixing by the workshop; making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc
Must have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
Be able to deal with cost management, budget and expenditure, productiveness and performance levels.
Ability to provide practical solutions to problem is a must
Must possess strong communication skills (verbal and written) and be computer literate.
B.sc / HND in mechanical/ electrical engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company
Method of application:
Interested and qualified candidates should send their applications and detailed CV (in word format) to: firstname.lastname@example.org within one week of the publication of this advert. Quote the position being applied for as the subject of your cover note/mail.
Only the shortlisted applicants will be contacted.