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Analyst, Agent Lifecycle Management (Supervisory) 968 views

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MTN Nigeria is seeking Analyst, Agent Lifecycle Management (Supervisory) to join its workforce in Lagos, State.

Job Description

  • To Collate And Analyse Mobile Financial Services Intelligence Information On An On-Going Basis (In Relation To Benchmarking, Competition, Trends), And Provide Insight To Performance Management And Business Decision Making.
  • Support Acquisition And Growth Of Agent Network For Financial Services
  • To Provide Support To All MFS Channels At The Regions And Other MTN Touch Points.
  • Facilitate Production/Distribution Of Merchandising Materials To All MFS Channels At The Region
  • Coordinate  MFS  Agency Channels Initiatives And Various Partnership  With Banks, Mobile Money Provider And Other 3rd Parties
  • Coordinate Communication Within The MFS  Trade Channels
  • Implement BVN Enrolment For Customers
  • Facilitate Implementation Of Robust Distribution Network For Financial Services For Acquisition Of Revenue Generating Agents
  • Support And Design Appropriate Value Proposition And Incentives For Agent To Enhance Profitability
  • Gathered And Analyze Data And Benchmark With Competition To Increase Adoption And Growth Of Agent Network.
  • Facilitate And Implement End To End Function For Agent Life Cycle Management
  • Facilitate Implementation Of Robust Distribution Network For Financial Services
  • Coordinate Trade Communication Within The MFS Channel Space Nationwide
  • Take Responsibility For Managing MFS Central Pool Of Merchandising Materials Nationwide
  • Facilitate Design And Implementation Of Goto Market Plans For Agency Product And Services
  • Monitor, Analyze And Report Agent Recruitment And Performance
  • Monitor, Analyze And Report Sales Trends, Including But Not Limited To Customer Recruitment, Agent Transactions Etc And Also Report On Trade Activity Plans
  • Collate, Analyze And Provide Insights From Channel Sales Data And Develop Weekly And Monthly Reports In Preparation For Business Review Meetings
  • Provide Necessary Support And Materials Towards The Execution Of Agents And Customer Engagement Activities Within Centrally, And Collaborate With Event Agencies To Ensure Successful Implementation Of Engagements
  • Co-Ordinate Cross Functional Sessions For Implementation Of MFS Activities As Directed By The Manager Agent Life Cycle Management
  • Seek Quality Insights From Trade Visits And Promptly Share With The Team (Channel & Segments)
  • Maintain MFS Channel Members’ Database (Agent Network Partner, Retail Agents, Tellers,  Etc).
  • Work With Segments (MFS) Team To Implement Targeted Financial Services Initiatives Are Available Within Agent Network And Regions
  • Engage The Regions To Follow Up On Implementation Of Agent Acquisition Channel Initiatives.
  • Facilitate Documentation Of T Agent Process, Policy And Procedures.
  • Participate In Product Design And User Acceptance Test (UAT) For Agency Product And Services And Other MFS Product And Services.
  • Facilitate Preparation And Execution Of Various Agent Network Agreements Internally And Externally.
  • Agent  Adoption And Chum Management
  • Facilitate Quality Of Service At Agents Outlets
  • Support Implementation Of  Appropriate Support Framework For Agents
  • Ensure Availability And Integrity Of Agent Data At All Times
  • Perform CVM Activities To Drive Transaction Amongst Agents
  • Facilitate Designing Of Agent Commissioning And Ensure Agent Satisfaction
  • Support And Communicate All MFS Agent Offers And Value Propositions To The Trade Effectively.
  • Work With Customer Support Team To Ensure Customers Issues Are Resolved Promptly
  • Support The Activities Of Trade (Field) Staff Managing The Agent Network.
  • Manage Relationship With Banks, Regulators, NGOs, Regional Channels Teams On Agent Network.
  • Liaise With All Necessary Stakeholders Within And Outside Of The Business To Ensure Agent Acquisition
  • MFS Regional Teams, Segments, Operations And Product Development Teams.
  • Ensures Own Individual Performance Agreement, Personal Development Plans Are In Place And Synced With The Line Manager
  • Actively Involve And Patriate In Team Meetings
  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
  • Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.

Job Condition

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • Open Plan Office

Experience & Training


  • A First Degree (B.Sc Or HND) In Economics, Business Administration, Marketing, Accounting Or Social Sciences
  • Computer Literate
  • Fluent In English


  • Minimum Of 3 Years Working Experience In Sales/Marketing Or Related Function
  • Experience In Project Management Would Be An Added Advantage
  • Telecoms Experience Would Be An Added Advantage
  • Expert User- Excel, Power BI And Database Packages
  • Work Experience In A Research Or Business Analysis  Will Be An Added Advantage
  • Customer Value Management


  • Mobile Money And Financial Services,
  • Agent Management
  • Merchandising Management
  • Sales Analysis And Reporting
  • Project Management
  • Key Account Management Training
  • Relationship Management
  • Business Communication Training
  • Vendor Management
  • Understanding Of Data Warehousing, Data Mining And Trend Analysis
  • Ability To Use Tools Such As Oracle SQL, SAS, OBIEE
  • ITIL
  • Oracle Certified Associate Or Professional

Minimum Qualification

BSc, BEd Or BA

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