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Analyst, Customer Analytics (Supervisory) 1081 views

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MTN Nigeria is seeking Analyst, Customer Analytics (Supervisory) to join its workforce.

Job Description

  • To Assist In Collecting, Evaluating, And Preparing Research And/Or Other Complex Statistical Data, Narrative Reports/Presentations And Recommendations, To Have A Better Understanding Of The Customers’ Needs
  • Develop And Utilize Data Collection Instruments And Methods For The Evaluation And Quality Control Of Research Or Operational Data
  • Collect, Analyze, Interpret, And Summarize Data In Preparation For Generation Of Statistical And Analytical Reports And Provide Intelligence That Supports Decision-Making
  •  Coordinate Data Requests With Respect To Pre And Post Return On Investment Data Extraction, Data Sample For Analytics, And Other Ad-Hoc


  • Maintain Computerized Collection And Track Relevant Data And Appropriate Records Of Research Methods And Results.
  • Utilize Specified Statistical Software To Analyze And Interpret Research Data, As Appropriate To The Individual Position.
  • Extract Qualifying Data, Based On Defined Campaigns And According To The Approved Campaign Road Map As Well As Manage And Update Engine Room Tools.
  • Provide Support To Campaign Segmentation Analyst As Required.
  • Contribute And Participate In Campaign Idea Generation Meetings And Cross Functional Customer Lifecycle Management Meeting As Required
  • Perform Customer Lifecycle Management Data Analysis And Requests.
  • Demonstrate Broad Understanding Of Big Data End-To-End Ecosystem And Dependencies To Identify Trends In Customer Dynamics
  • Interface With Financial Analysts And Business Units To Understand Their Data Requirements And Reporting Needs
  • Liaise With Product Management Managers To Understand The Data Needed To Support And Monitor Product Performance
  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
  • Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.

Job Condition

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • Open Plan Office

Experience & Training


  • First  Degree In Any Related Discipline
  • Fluent In English


  • 3-7 Years’ Experience In An Area Of Specialisation; With Experience Working With Others
  • Experience Working In A Medium  Organization
  • Experience And Working Knowledge Of Data Mining/ Analysis Using Statistical Analytical System( SAS), Problem Solving And Reporting/Presentation

Minimum Qualification:

BA, BEd, BEng, BSc Or HND


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