More than 6000 trusted jobs and resumes are available on
this platform to meet candidates and employers expectations
❮ Go Back

Analyst, Customer Intelligence (Supervisory)

location Nigeria
time Contract
applications 0 Applications

Job Description Ensure Proper Design, Implementation And Availability Of Technical Support For User Systems Within Assigned Division/ Department Account For Achievement Of Service Levels And Targets. Co-Ordinate Activities Of Customer Facing Channels As Regards Service Delivery And Customer Experience. Track The Achievement Of Customer Services KPIs ( Financial) Ensure Integrity In Managing Subscriber Data/Information. Document Actions Taken To Resolve Client Problems. Ensure Full Optimization, Coaching And Development Of Team Members, Including Planning And Executing Team Building Activity. Ensure Team Members Adhere To All Defined Operational Guidelines. Conduct Research And Provide Feedback On Consumer Usage And Perceptions Of MTNN Product And Services For Product Evaluation & Business Development. Maintain Brand Alignment In Rendering Sales And Services In Service Centre Environment. Collaborate With Relevant Departmentsí E.G.† Marketing In Deploying Promos. Analyze And Report Customer Impacting Trends, Including Competitive Intelligence To Guide Management Decisions Co-Ordinate Document Vetting Activities And Ensure The Completeness And Accuracy Of All Documents And Information. Ensure Generation Of Relevant Reports For Management Purposes. Develop Key Account Management Tactics In Line With The Organizationís Value Proposition. Develop Initiative To Ensure Customer Retention/ Loyalty In Collaboration With Other Units And Departments. Ensure Customers Are Educated On Use Of Products And Services And Enlightened On New Products And Initiatives. Ensure Customers Are Advised On What Package(S) Will Suit Their Needs And MTN Products And Services Marketed To Current And Potential Customers. Manage Relationship With Other Divisions Within The Organization E.G. Marketing, NWG Etc. And Facilitate Overall Customer Experience Improvement. Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape. Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTNís VB And Values. Mining Of Data From The Enterprise Data Warehouse For Analysis. Auditing Of Customer Relations Data To Ensure Data Integrity And Management. Conduct Competitive Intelligence On Products And Service Offerings. Generate Daily, Weekly And Monthly Customer Relations Reports. Analyze Customer Data For The Execution Of Various Customer Relations Strategies. Conduct Regular Customer Focused Surveys To Garner Customer Feedback And Identify Customer Impacting Issues. Generation Of Customer Insight Via Available Customer Data To Guide Strategic CR Business Decisions. Collect And Analyze Customer And Business Information And Trends For Forecasting And Planning. Coordinate And Prepare Data And Reports As Required To Support Strategic Decision Making. Provide Intelligence To Support Business Planning. Identify Issues And Generate Insights For Management Decision Making. †Job Condition Normal MTNN Working Conditions May Be Required To Work Extended Hours Open Plan Office Experience & Training Education: First† Degree In Any Relevant Discipline Fluent In English. Experience: Minimum Of 3 Yearsí Experience In An Area Of Specialisation; With Experience Working With Others Experience Working In A Medium† Organization Experience In Customer Care And Management Some Experience In Formal Business Analysis Minimum Qualification BA, BSc, BEd Or HND  



Share this job:
Shortlist email Email this job

Similar Jobs

Call Centre Agent - THT

location Nigeria
time Contract
Call Centre Agent -†THT is the leading HMO in Nigeria and we are always looking for talent. With our foreign and local investorsí support and our strategic plans for the future, we are poised for growth and ready to take advantage of the huge opportunities ...

relationship officer

location Nigeria
time Contract
Job Description Tellsach is recruiting on behalf of our partner in Insurance sector for the post of a relationship officer whose responsibilities will be as follows: 1. Contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises; 2. Conducting in-depth reviews of ...

CUSTOMER/CALL CENTER REPRESENTATIVE

location Nigeria
time Contract
Responsibilities Manage†large†amounts of incoming calls Generate sales leads Identify and assess customersí needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team†sales targets ...


Advertisements