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Call Center Agent 451 views

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Ikeja Electric seeking Call Center Agent to join our team in Lagos.

Role Purpose

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers’ account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum qualifications

  • This role requires a first degree or its equivalent diploma qualification.
  • Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies

  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.

Behavioral Competencies

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
  • Good customer Service
Only candidates can apply for this job.
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