More than 6000 trusted jobs and resumes are available on
this platform to meet candidates and employers expectations
❮ Go Back

Call Center Agent

location Nigeria
time Contract
applications 0 Applications

Ikeja Electric seeking Call Center Agent to join our team in Lagos. Role Purpose Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt† †Practices (ICPC), IKEJA forum of NERC etc. Responsibilities Obtains client information by answering telephone calls; interviewing clients; verifying information. Respond to billing inquiries and handle customers' high bill complaints. Provide information about company programs, products and services. Report electric emergencies and outages. Provide data to customers requesting new services and/or construction and channel to appropriate office. Seek resolution of customer complaints. Respond to utility commission and agency inquiries. Updating customers' account. To take telephone calls on behalf of IE in order to fulfil customer requirements. To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Assist in Carry out any other duties as requested by Head customer Service and Head of Department. Minimum qualifications This role requires a first degree or its equivalent diploma qualification. Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development. Technical Competencies Possesses current knowledge of profession. Knowledge of the business Good customer service management Good Phone Skills. Good Analytical skills. Commitment to Task. Behavioral Competencies Ability to work under pressure and multi task effectively. Good Verbal communication & interpersonal Skills. Attention to Detail. Persuasive. Good customer Service



Share this job:
Shortlist email Email this job

Similar Jobs

relationship officer

location Nigeria
time Contract
Job Description Tellsach is recruiting on behalf of our partner in Insurance sector for the post of a relationship officer whose responsibilities will be as follows: 1. Contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises; 2. Conducting in-depth reviews of ...

Customer Service Partner

location Nigeria
time Contract
Job Description Ensure Top Quality Customer Support In All Areas Of Key Account Management Ensure Less Than 5% Customer Churn On Managed Accounts Constant Analysis Of Managed Customer Database For Revenue And Debt Management Ensure 98% Collection Of ALL Invoices As At When Due Work ...

CUSTOMER/CALL CENTER REPRESENTATIVE

location Nigeria
time Contract
Responsibilities Manage†large†amounts of incoming calls Generate sales leads Identify and assess customersí needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team†sales targets ...


Advertisements