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Call Center Intern 239 views1 application

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Job Description

We are looking for an agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Following call center “scripts” when handling different topics
  • Seize opportunities to upsell products when they arise
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Minimum educational qualification is SSCE
  • BSc can only be considered only if candidate hasn’t completed NYSC
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Selling skills

How To Apply

Kindly submit cv to , [email protected]

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