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Contact Center Agent

location Nigeria
time Contract
applications 0 Applications

Workforce Group is recruiting for fulltime Contact Center Agent. JOB DETAILS Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below: Job Title: Contact Center Agent Job Description He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs clarify information; research every issue and providing solutions. Meet personal/team qualitative and quantitative targets. Seize opportunities to upsell products when they arise. JOB REQUIREMENTS MIN REQUIRED EXPERIENCE: 1 year(s) MIN QUALIFICATION: Bachelor's Degree/HND DESIRED COURSES: Not Specified OTHER REQUIREMENTS: Requirements HND/BSC in any discipline. Must not be more than 27 years old. Excellent spoken English with impressive interpersonal skills Must be Fluent in English and one other Language 1-3 years’ experience working in a related job role. Must be resident in Lagos. Remuneration Attractive Basic pay and other benefits.



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