Core/ Critical Requirement
Ability to read, speak and understand English Language fluently and accurately is very crucial
Job Duties/ Responsibilities/ Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Minimum of BSc, HND or its equivalent in any field.
Communication (Local Language and English)
PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
Excellent Communication Skills
Customer Service Skills
Excellent Telephone Etiquette
Relevant Contact centre operations certification OR QAI Contact Centre Certification