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Contact/Call Centre Agents (Only those who fit the JD need apply)

location Osun State
time Contract
applications 0 Applications

Core/ Critical Requirement Ability to read, speak and understand English Language fluently and accurately is very crucial Job Duties/ Responsibilities/ Accountabilities Handle customer complaints or enquiries via telephone, emails or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers.. Consistently ensure call(outbound/inbound) quality Contributes to team effort by accomplishing related results as needed. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls. Utilize computer technology to handle high volume of calls Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction Adherence to call script and call centre policies. Compile reports. Educational Qualification: Minimum of BSc, HND or its equivalent in any field. Functional Requirements: Communication (Local Language and English) PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing Excellent Communication Skills Customer Service Skills Excellent Telephone Etiquette Listening Skills Professional Qualification: Relevant Contact centre operations certification OR QAI Contact Centre Certification



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