Contact/Call Centre Agents (Only those who fit the JD need apply). Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria.
Core/ Critical Requirement
- Ability to read, speak and understand English Language fluently and accurately is very crucial
Job Duties/ Responsibilities/ Accountabilities
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers..
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of BSc, HND or its equivalent in any field.
- Communication (Local Language and English)
- PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
- Excellent Communication Skills
- Customer Service Skills
- Excellent Telephone Etiquette
- Listening Skills
- Relevant Contact centre operations certification OR QAI Contact Centre Certification