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Contact/Call Centre Agents (Only those who fit the JD need apply) 888 views

Contact/Call Centre Agents (Only those who fit the JD need apply). Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria.

Core/ Critical Requirement

  • Ability to read, speak and understand English Language fluently and accurately is very crucial

Job Duties/ Responsibilities/ Accountabilities

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers..
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Educational Qualification:

  • Minimum of BSc, HND or its equivalent in any field.

Functional Requirements:

  • Communication (Local Language and English)
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
  • Excellent Communication Skills
  • Customer Service Skills
  • Excellent Telephone Etiquette
  • Listening Skills

Professional Qualification:

  • Relevant Contact centre operations certification OR QAI Contact Centre Certification

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