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Content Developer 393 views

Job Description

We’re looking for a user-focused Content Developer to explain LonzoMania and services to our amazing customers and employees. Reporting to the Content Manager in the Customer Service department, you’ll create help articles, product manuals, and customer communications that inform and delight your audience..

Responsibilities:

  • Understand and anticipate our customers’ support needs in order to author and maintain easy-to-follow, closed-loop help content that includes articles, product manuals, and customer communications
  • Author customer communications on various topics including troubleshooting, conceptual information, and company policies
  • Effectively prioritize various streams of content requests using transparent methods and smart resource management
  • Evaluate and assist in overall content management architecture process discussions, especially providing insight from a workflow perspective
  • Understand and achieve content management goals for measuring success
  • Evaluate the internal and external knowledgebases to ensure content is current and accurate; optimize knowledgebase performance
  • Work with the Content Manager to drive initiatives that increase customer self-service and first contact resolution
  • Assist with the localization process for help articles and product manuals
  • Work closely with support, product, design, engineering, and other teams to develop technical and feature content for new products
  • Work with the Content Manager to develop new methods for delivering content

Requirements:

  • At least 3 years experience as technical writer or technical content developer; this is not an entry-level position or a marketing role
  • Portfolio that shows both your ability to explain difficult concepts and your skill at creating easy-to-follow, comprehensive procedures; provide a link to your portfolio with your application
  • Exceptional writing and editing abilities with an English professor’s grasp of grammar
  • Strong document design and information management skills
  • Ability to explain best practices for providing customer self service
  • Excellent analytical and research capabilities
  • Proficiency with Microsoft Word
  • Proficiency with Adobe Creative Suite
  • Proficiency with basic HTML and XML
  • Passion for helping people find solutions
  • Comfort editing the writing of others as well as receiving feedback on your own writing
  • Interest in consumer electronics, heath, and wellness
  • Experience with localization a plus
  • Experience with Salesforce Knowledge a plus
  • Bachelor’s Degree in Technical Writing, English, Communications, or related discipline required

How To Apply

Qualified ?  Hit the link below to apply

 

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