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Coordinator, Demand (Supervisory) 804 views

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MTN Nigeria is looking to hire qualified candidates as Coordinator, Demand (Supervisory) in Lagos Nigeria.

Job Description

  • To provide comprehensive assistance in projects/demands initiation, planning, execution, control and closure to facilitate IT projects/demands related activities
  • Assist with demand delivery within budget (time and financial) and within defined quality criteria.
  • Provide Demand Manager with up-to-date financial position on all projects.
  • Assist in compiling project charter including projecting project scope, problem statement and goal statement.
  • Assist with demand-planning in line with recommended tool sets.
  • Ensure adherence to all PSCOM processes towards delivering demands
  • Develop execution plans for all assigned demands
  • Track demand activities in compliance with planning guidelines and plans.
  • Co-ordinate input and maintains plans throughout demand life cycle.
  • Gather demand status and assist in providing with up to date information on all demands (where applicable) to Demand Manager.
  • Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
  • Capacity and resource management skills towards managing internal capacity for demand delivery
  • High level understanding of the telecoms enterprise architecture.
  • Measure progress per work stream and team members against weekly targets and deliverables.
  • Schedule and track quality assurance reviews and assist with formal project success reviews.
  • Organize and facilitate meetings, sessions and workshops and document minutes of meetings, weekly reports or any other reports identified as relevant to the demands.
  • Prepare and circulate status update reports.
  • Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
  • Provide insight into essential demand metrics, monitor and execute SLAs to stakeholders.
  • Keep abreast of business process changes and communicate these to team members.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Develop reports as required by the IT Demand Manager
  • Build and maintain relationships within and outside IT
  • Support the IS Demand Manager in demand delivery to meet KPIs

Job Condition  

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training Education

  • First  degree in any related discipline
  • Fluent in English

Experience:

  • 3-7years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium  organization
  • Experience in coordinating banking or financial services/software and telecoms projects.
  • Candidates must have good use of computer and MS projects software packages
  • Experience in managing small to medium sized teams of artisans/projects
  • Strong analytical and reporting skills with track record of producing high quality report

Training:

  • Project Management – PMP
  • Agile Methodology
  • ITIL foundation
  • Project planning and control
  • Microsoft Project
  • Visio
  • Business writing skills
  • General management skills
  • Presentation skills
  • Report writing skills
  • Effective time management
  • Process mapping

Minimum qualification:

  • BA, BEd, BEng, BSc, BTech or HND

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