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CUSTOMER/CALL CENTER REPRESENTATIVE

location Nigeria
time Contract
applications 0 Applications

Responsibilities Manage†large†amounts of incoming calls Generate sales leads Identify and assess customersí needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team†sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Requirements Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively HOW TO APPLY Intrested† and qualify candidate should submit their CV to the mail below [email protected]  



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