Coscharis Group Limited Seeking Group Head, Customer Care- Lagos. Continuing reading for details and application proceedure.
Key Responsibilities, Skills/Knowledge
Successful candidate will be responsible for development and implementation of customer care policies across the group; partner with the Management Team to align customer service department policies and systems with the Management objectives; Oversee customer issues across the Group and ensure long term problem resolution; Lead and supervise all customer service staff across the Group; Responsible for the Training & Development of the customer care personnel; Monitor the programme and procedure to ensure timely and customer satisfaction; Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.
B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
Must have strong oral and written communications skills, a strategist and tactician that can roll up their sleeves and executive, ability to effortlessly develop relationships with both internal and external Teams with ability to develop, manage and grow a world class and sophisticated Customer Service Team
Method of application:
Interested and qualified candidates should send their applications and detailed CV (in word format) to: firstname.lastname@example.org within one week of the publication of this advert. Quote the position being applied for as the subject of your cover note/mail.
Only the shortlisted applicants will be contacted.