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Customer Care Job At Coscharis Group – Lagos

Coscharis Group Limited Seeking Group Head, Customer Care- Lagos. Continuing reading for details and application proceedure.

Key Responsibilities, Skills/Knowledge

Successful candidate will be responsible for development and implementation of customer care policies across the group; partner with the Management Team to align customer service department policies and systems with the Management objectives; Oversee customer issues across the Group and ensure long term problem resolution; Lead and supervise all customer service staff across the Group; Responsible for the Training & Development of the customer care personnel; Monitor the programme and procedure to ensure timely and customer satisfaction; Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.

Qualifications/Experience

B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.

Must have strong oral and written communications skills, a strategist and tactician that can roll up their sleeves and executive, ability to effortlessly develop relationships with both internal and external Teams with ability to develop, manage and grow a world class and sophisticated Customer Service Team

Method of application:

Interested and qualified candidates should send their applications and detailed CV (in word format) to: hr@coscharisgroup.net within one week of the publication of this advert. Quote the position being applied for as the subject of your cover note/mail.

Only the shortlisted applicants will be contacted.

Only candidates can apply for this job.
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