POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
He must be able to work with other CEs and CallCenter optimally to achieve their individual and collective KPI set by the company.
He must be customer centric, technically inclined and must be a fast learner.
Typically manages overall life cycle of one or more Knowledge Solutions.
He must be able to work within the stipulated rules and regulations of the company.
Supervise team member to provide the best service delivery to our esteem customer.
Ensure he continuous meet Service level agreement the company have with the customer.
Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
Bachelor’s Degree or Higher National Diploma
4+ years of related engineering field experience
Understanding of current Incident Management processes and systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Strong team orientation.
Customer service experience will be and added advantage.
CCNA certification is mandatory.