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GE: Onne Hardware Supervisor 451 views

Role Summary/Purpose:
The hardware supervisor role will require a broad knowledge of Subsea Drilling / Completion equipment, Capital Drilling equipment supporting our Aftermarket Facilities in Nigeria. The ideal candidate will aim to maximize potential, increasing efficiency to make cost reductions but still maintain an on-time delivery and quality output for hardware equipment to our customers
Essential Responsibilities:

• Conduct and chair the daily production meetings, raise a detailed daily Hardware work plan, for the facility operations at these meetings
• To be able to access the company IT systems, ( PIMS, Gensuite, salesforce, iTrac, Microsoft Planner and access to our local common drive, etc)
• Visit and liaise with customers face to face, supporting and identify their equipment and service needs for their ongoing operations,
• Work with shop planner to compile a planner of customer equipment needs versus Onne resources available for Hardware equipment requirements
• Review ongoing work outside our facility, e.g. machining, Riser refurbishment, makeup assy etc.
• Support all current and intended projects within Subsea Services & Drilling
• Liaise with project managers for their work plan to meet their customer equipment requirements
• Raise the appropriate Risk assessments per daily operational work plan, identify if special work plans are required for Non –Standard Equipment
• Develop performance and training plans for all direct reports
• Implement Company disciplinary procedures as per HR code when required
• Interface where required with other site departments e.g. Shop lead hands, QC/QA, Field Service, ITO/OTR departments, Engineering, HSE, materials/ shipping customs logistics, Vehicle logistics.
• Ensure that we continue to utilise the Local Indigenous companies for our Nigerian Content where possible
• Raising Job sheets and W/O, covering operations ensuring track ability of costs, such as labour, spares and 3rd party costs, keeping the customers and the project depts. aware of the running costs
• In depth handover reports to team with Operations manager copied.
• Accessible by mobile and E-mail access while on off duty time
• Required to attend various internal and external training courses on off duty time
• Attend regular customer operational meetings and take onboard various actions that require the supervisor to closeout
• Submit weekly status reports back to other facilities and project / senior management
• Relieve managers duties (Onne /PHC) when manager is attending various in county and out country meetings and their time off
• Ensuring our Student Placements are working to their training plans, reporting this to HR at PHC and Lagos

Qualifications/Requirements:

• Bachelor’s degree from an accredited university with at least 4 years of experience in a customer service position)
• At least 3 additional years of experience in a customer service role
• Previous experience in Oil & Gas
– Subsea Services & Drilling
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Strong attention to detail and complete resolution
• Ability to work with multiple and competing priorities in a fast paced environment
• Ability to achieve results with minimal supervision
• Strong customer service mindset
• Knowledge of Oracle Enterprise Resource Planning tool

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