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General Manager

location Abia State
time Contract
applications 0 Applications

Roles & Responsibilities Strategy Formulation and Implementation Defines and executes the overall business strategies in order to transform the hotel under the leadership of the Board Establishes the strategic direction and communicates this effectively to the Board and the executive management team for implementation Ensures implementation of the comprehensive business plans to facilitate achievement of set goals by planning cost-effective operations and market development activities Provides strategic leadership in defining the brand, ethics and values Business Development and Marketing Leads the business development activities for acquiring more corporate and retail customers Designs marketing strategies and programs for identifying business opportunities and building a sustainable customer pipeline Financial Management Reports the financial and administrative status of the company to the Board at all times Proposes yearly budgets for Board approval and ensures the prudent management of resources within agreed guidelines Develops improvement actions and costs savings initiatives to maximize revenue through innovative procurement and administration practices Guest Experience and Satisfaction Develops strategies and programs for delivering an exceptional customer experience at the hotel Designs a proactive complaints management system that makes it easy for customers to complain and ensures they get speedy resolution Empowers frontline staff through training, tools and policies to resolve customer service needs, and  complaints Analyses customer feedback from hotel guestbook and online reviews and develop ways to improve ratings and guest perception Leadership and People Management Ensures that competent people are in critical roles and establishes a process for continuous people development Develops and implements developmental plans, performance management, rewards/recognition and employee engagement strategies to align employees with the corporate objectives and goals Develops and implements professional systems for recruitment; HR, Admin & procurement policies & procedures; support staff management, etc. Others Oversees the day to day operations and ensures full compliance to operating controls, SOP’s, policies, procedures and service standards Leads all key property issues including capital projects, refurbishment and renewal. Ensures all regulatory and statutory requirements (Legal, Occupational Health & Safety Act, fire regulations etc.) are adhered to Requirements A University Degree in Business Administration, Social Sciences, Hotel Management or any other relevant discipline from a reputable institution. An MBA or Master’s degree in any business related discipline will be an added advantage Minimum of 12 years’ experience in the hospitality industry with at least five (5) years’ experience in a senior management role Significant luxury and international experience will be an added advantage Tested leadership experience in corporate turnaround and growth contexts will be an added advantage



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