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Head of Operations 543 views

IHS, the largest independent tower company in the EMEA Region, are currently recruiting for a Regional Head of Operations. In this role, you will be based in Enugu and responsible for leading a team of Regional Technical Officers (RTOs), State Field Operations Managers (SFOMs), Operations & Maintenance Support Managers, and Field Support Engineers (FSEs).


Vision & Strategy

  • Translate the company’s strategic objectives into actionable operational plans detailing clear implementation roadmaps and milestones within assigned region.
  • Develop and implement comprehensive goals for performance and growth strategies.

Team Development & Leadership

  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Collaborate effectively across functions to build joint objectives to reach regional goals.
  • Mentor and develop teams applying a supportive and collaborative approach: assigning accountabilities, setting objectives, establishing priorities, and monitoring and evaluating results.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Ensure FSEs execute their responsibilities on an ongoing basis to ensure smooth running of operations.
  • Coach and train Network Operations & Maintenance team to ensure understanding of the objectives and goals of the department, create awareness of set targets/ requirements, and regularly review training needs.


  • Validate and approve diesel allocation reports, identifying and escalating any changes in the allocation plan.
  • Validate all requests for emergency diesel delivery within the region.
  • Intervene and interface with vendors on all issues arising from deviations in the maintenance plan and trigger maintenance interventions or non-routine maintenance process.
  • Interface with vendors on any deviation to the diesel loading plan so as to maintain schedule adherence. Request HQ support if required.
  • Receive and review reports from RTOs on diesel delivery.
  • Review business case for non-routine maintenance and grant or deny approval.
  • Approve Material Requisition Form for request of materials for in-house maintenance.
  • Stay informed of issues related to remote monitoring systems (RMS) and solar solutions on sites within the region and monitor resolution of such issues.
  • Review infrastructure requests and seek final approval.
  • Keep abreast of all integration issues and seek to resolve them.
  • Manage day-to-day organizational and business relationships with key regional stakeholders.
  • Manage supplier relationships to ensure deliverables are achieved in a timely and cost-effective manner.
  • Develop metrics required to measure business processes and performance; build tools and job aids for monitoring performance; and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
  • Provide inputs to annual budgetary plans for the region and monitor and track Capex and Opex trends in the region.
  • Provide inputs to continuous development of site maintenance processes.
  • Continually assess operational and business continuity risks and provide timely awareness as well as deploying mitigating initiatives.
  • Achieve productivity gains and manage budget to ensure operational and financial goals are met.
  • Promote customer satisfaction, high levels of service, and continuous improvement efforts in order to drive repeated business and customer loyalty.
  • Stay informed of market and customer trends in order to anticipate developments and plan accordingly.
  • Identify and develop possibilities for future business growth, including possible acquisitions, bringing them to the attention of relevant internal teams for further investigation and possible next steps.

Organizational Competencies:

  • Customer Focus
  • Innovation
  • Integrity
  • Be Bold

Functional Competencies:

  • Engineering Management
  • Logistics Management
  • Contracts Management
  • Project Management
  • Network Audits
  • Business Planning
  • Financial Acumen

Leadership Competencies:

  • Organizational Savvy
  • Drives Results
  • Manages Ambiguity
  • Communicates Effectively
  • Values Difference

Education and Experience

  • First degree in Electrical/ Electronic Engineering, Telecommunications Engineering or related discipline.
  • Master’s degree in Engineering and/ or an MBA will be advantageous.
  • Professional certifications such as PMP or PRINCE2 will be advantageous.
  • +14 years’ related experience in telecoms operations and maintenance.

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