Let's Connect!

ipNX Technical Support Engineer (i-TAC Engineer) 215 views

More Information

ipNX Nigeria Limited needs ipNX Technical Support Engineer (i-TAC Engineer).

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills:

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Deadline: 31 December, 2017.

Only candidates can apply for this job.
Share this job

About EJOBS Nigeria

EJOBS Nigeria is a fast growing job match network aim at connecting job seekers and employers. Are you a job seeker looking for new job or an employer looking to hire workforce? If yes, then this platform is all you need. Learn more

We Honour Your Feedback!

REPORT SUSPICIOUS/SCAM TO EJOBS NIGERIA via [email protected]

Let’s Connect!

SIGN UP FREE E-MAIL ALERT

Enter your email address: