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Ikeja Electric is seeking the services of Junior IT Helpdesk Officer in Lagos State.

Responsibilities

  • Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
  • Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
  • Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
  • Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
  • Assists in the planning, coordination and implementation of projects.
  • Assists in training of basic systems for new and current users when necessary.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Other duties and responsibilities as assigned.

Minimum qualifications

  • First degree in Information Technology or Computer Science or any other related field
  • At least 1 Year experience in management/Implementation of IT applications and providing end user support

Technical Competencies

  • Computing and User Support
  • Hardware Configuration
  • Application Support and Maintenance

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

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