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IT Operations Manager 253 views2 applications

Job description

  • Assist PD, SDM and IT Infra Manager, in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
  • Assist in the definition of client IT strategy, plans, policies, projects and service levels.
  • Keep abreast of global and local best practice as it relates to the unit’s activities.
  • Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel, funding to achieve the unit/function’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery.
  • Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls).
  • Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
  • Ensure adherence to SLAs by IT vendors.
  • Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required.
  • Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.

Perform any other duties as assigned by the management team

Desired Skills and Experience

  • First degree or equivalent in a relevant discipline.
  • Should have Filed operation and management skills
  • Minimum of (4) years relevant work experience.
  • Bank working background is advantage
  • Have the ATM, Facility, IT, POS, supplier management experience is advantage
Only candidates can apply for this job.
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