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Manager Business Relationship & Partner Management 160 views

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MTN Nigeria is looking for Manager Business Relationship and Partner Management in addition to its award winning team.

Job Description

  • To Develop, Implement And Manage Information Systems Processes In Line With IS And Enterprise Management Strategies And Best Practices
  • Support The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
  • Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
  • Ensure Integrity Of Financial Disciplines Within ESM Environment With Regard To OPEX And CAPEX
  • Participate In The Assessment Of Resource Requirements For EMS And Assist In Preparing The Budget For IS Infrastructure Operations And Services.
  • Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
  • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
  • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
  • Drive An Increase In MTNN’s Net Promoter Score.
  • Work With IS Process Teams And Management To Discuss Or Explain Process Dysfunction, Causes And Possible Solutions And Establish The Approach To Delivering Related Improvement Initiative.
  • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
  • Maintain Effective Working Relationships With Internal And External Suppliers.
  • Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
  • Disseminate Information And Liaise With Other Service Management Areas To Drive Service Delivery
  • Gather Business Requirements And Translate To IS Deliverables Based On MTNN Business Plan.
  • Facilitate Meetings With Various IS Units To Discuss And Resolve Escalated Or Identified Customers Issues
  • Maintain Customer Relationship With All Business Departments
  • Understand The Changing Business Needs And Determine Levels Of IT Service Required To Support The Business.
  • Agree With Business Unit Upon IT Service Level Requirements
  • Translate Strategic, Tactical And Operational Objectives Of MTNN Business Units To Service Level Agreements/IS Deliverables
  • Agree With Internal Business Support Unit On Operational Level Agreements
  • Ensure Underpinning Contract Support IT Service Level Agreements
  • Relate With Business Units To Ascertain Performance Levels Of IS Services From A Customer And Users Perspective.
  • Monitor And Report On User’s Experience Of IS’s IT Services
  • Ensure Business Interests Are Considered In IS Internal Planning Sessions And Service Definitions
  • Foster Closer Working Relationship Within IS And The Business
  • Service Catalogue Develop, Support And Maintenance
  • Provide Input To The Prioritization Of IT Investment Within Function
  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
  • Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.
  • Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.

 Job Condition

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • Local And International Travel

Experience & Training

Education:

  • First  Degree In Any Related Discipline Preferably IT
  • Fluent In English
  • A Post Graduate Degree In Computer Science Or Computer Engineering Is Desirable

Experience:

  • 6 – 13 Years Of Experience Which Includes:
  • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others
  • Experience Working In A Medium To Large Organization
  • 3 Years’ Experience In Business Relationship And Customer Service Management In A Medium Size Organisation
  • Good Understanding Of Methodologies And The Impact Of The Technology In Question (ITIL Certificate P

Training:

  • Strategy Development
  • Leadership Development Programs
  • Business Relationship Management
  • Enterprise Systems Management
  • Business Process Automations
  • Cost Management

Minimum Qualification:

BA, BEng, BTech Or HND

  • This job has expired!
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