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Manager, Resource Systems 191 views

MTN Nigeria needs Manager, Resource Systems.

Job Description

  • Responsible For Defining Application Specification In Response To Evolving Business Needs.
  • Responsible For Enhancing The Procedures And Processes Associated With The Operations And Maintenance Of Business Rules For All Downstream BSS Systems In MTNN.
  • Support The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
  • Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
  • Participate In Annual Budgeting Process For Both Capital And Recurring Expenditure.
  • Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
  • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
  • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity.
  • Drive An Increase In MTNN’s Net Promoter Score.
  • Engage In Cross-Functional Work With The Network Group Planning And Operations, Value Streams For Revenue, Finance, Revenue Assurance, Marketing, Sales And Distribution, Enterprise Solutions And MTNN As A Whole
  • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
  • Maintain Effective Working Relationships With Internal And External Suppliers.
  • Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
  • Liaise With Vendor/S To Deliver Support And Solutions
  • Manage Vendors And Ensure SLAs Are Met Through Extensive Review/Negotiation Of SLA Agreements.
  • Contribute To The Development Of Systems Support Management Methodology / Framework To Guide Related Activities Within The IS Division, Defining Standards, Processes, Procedures, Metrics And Operations Requirements.
  • Put In Place Mechanism And System To Ensure Prompt, Frequent And Appropriate Update Of Business Systems And Coordinate And Lead Team In Delivering Reliable Support Services.
  • Monitor And Control All System Installations And Commissioning, Provisioning, Operation And Administration.
  • Develop And Maintain An Efficient System Logs And Back Up Procedure And Analyse Trends Of Issues And Problems, As Well As Identify Root Causes For The Dysfunction
  • Monitor The Performance And Availability Of The VAS & Prepaid Systems And Network Elements And Initiate Corrective Actions To Failures In These Systems.
  • Verify System Problems And Provide Support To Higher-Level Maintenance Personnel.
  • Perform On Site Remedial Support By Investigating And Identifying Reasons For Abnormal Network Conditions.
  • Prepare Documentation And Reports, Collecting, Analyzing And Summarizing Information And Trends Including Failed Processes, Stability Studies, Recalls, Corrective Actions, And Re-Validations.
  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
  • Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.
  • Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.

Job Condition

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • Local And International Travel

Experience & Training

Education:

  • First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline
  • Fluent In English
  • Technical Certifications Related To Application Development Or Database Disciplines Will Be An Advantage
  • Masters Degree In Related Field Will Be An Added Advantage

Experience:

  • 6 – 13 Years Of Experience Which Includes:
  • Minimum Of 3 Years’ Experience In An Area Of Specialisation;
  • With Experience In Supervising/Managing Others
  • Experience Working In A Medium To Large Organization
  • Experience In Operational Support Billing, Customer Care Or Other Resource Systems Within An Telecoms Environment

Training:

  • Application Development Methodology
  • Project Management
  • Joint Application Development
  • Problem Solving And Root Cause Analysis Techniques
  • Management Training In Terms Of Planning, Operating, Leading And Controlling
  • Technical Training In All Applications Within The Resource Systems Area

Minimum Qualification:

  • BA, BEng, BSc, HND Or BTech
  • This job has expired!
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