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Manager VAS Support 83 views

MTN Nigeria seeking the services of Manager VAS Support into its workforce. Please see details of the job below:

Job Description:

  • To Manage The Installation, Commissioning And Maintenance Of All Value Added Services Platforms
  • Resolve VAS And Data Related Faults From Second Line Operation And Maintenance.
  • Administer Oracle Database And Solaris System.
  • Develop Tools And Monitoring Scripts Using Perl And Unix Scripts.
  • Support Value Added Services Applications.
  • Develop Multi Thread Applications Using OOP Languages Such As Java, C++, .NET And Perl.
  • Perform Software And Hardware Installation.
  • Ensure That ITIL Best Practices Are Strictly Adhered To. A. Upgrade / Load Approved Patches And Fixes. B. Produce Test Documents.
  • Perform Integration And Acceptance Tests.
  • Implement Change Request/Planned Work On Platforms Using Established Change Management Procedures. • Monitor Systems And Applications On Site And Remotely.
  • Resolve, Log, Analyze And Escalate Faults On The Platforms.
  • Ensure Systems Security By Carrying Out Regular File System And Database Backups, Logging Of All Activities On Platforms And Regulating Access To Systems, Ensuring Confidentiality Of Information.
  • Conduct Monthly Routine Preventive Maintenance And Perform Software Installations.
  • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
  • Maintain Effective Working Relationships With Internal And External Suppliers.
  • Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
  • Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
  • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
  • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
  • Drive An Increase In MTNN’s Net Promoter Score.
  • Ensure Resolution Of Subscriber Problems.
  • Interface With Various Units In MTN; VAS Planning, Service Creation, IS, HLS/DCS, TX Services, Switch Operations Etc In The Development And Support Of VAS And Data Services
  • Liaise With Vendors In The Development And Deployment Of VAS Solutions And Equipment Testing
  • Liaise With Network Implementation, Customer Care And Marketing Units Where Required
  • Provide Support For Other MTN Opcos As May Be Required

Job Condition:

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • National Travel And A Valid Driver’s License

Experience & Training:

  • First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline
  • Minimum 6 Years’ Experience Which Includes:
  • Minimum Of 3 Years’ Experience In An Area Of Specialization; With Experience In Supervising/Managing Others
  • Experience Working In A Medium To Large Organization
  • Hands-On Experience In VAS Messaging Systems, Products And Applications. Solaris And Databases System Administration
  • Unix/Oracle/ITIL/Java Certifications Training:
  • UNIX Shell Script
  • PERL Scripts
  • Product Specific Trainings On VAS Core Platforms And Services ( WAP, SMSC, USSD, Subscription Systems)

Minimum Qualification: BEd, BEng, BSc, BTech Or HND

Only candidates can apply for this job.
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