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JOB OBJECTIVE(S) Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation Manage a comprehensive framework for Revenue Assurance of all eBusiness products. Participate in the management of performance and delivery of management reporting for decision making and interventions. ESupport the formal strategy making process of †††††† Business group. DUTIES & RESPONSIBILITIES Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge. Implement the overall analytics and business intelligence strategy for eBusiness. Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement. Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options. Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance. Develop a management information system (MIS) to aid distributed reporting of eBusiness performance Perform budgeting for the group and ensure compliance of business operations to budget. Manage the groupís P/L account and supervise the reconciliation functions for the account and other Admin functions. Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings. Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration. Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently. Support in planning, developing, communicating and executing the groupís strategy. KEY PERFORMANCE INDICATORS Quality of research, analyses and depth of recommendations Profitability of eBusiness Products Migration rate of Customers to electronic platform Efficiency of Channels and Cards Operations Number of processes optimized. Timeliness, completion and quality of Strategy sessions Timeliness, completion and quality of Reports OPEX Variance. JOB REQUIREMENTS Education First degree in any Discipline, preferably Economics, Computer Science and Accounting. Experience Minimum experience Ė††Minimum of 2 year working experience in banking or financial services industry Prior experience in Market Research and Business Intelligence is required. Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts Good understanding of revenue and billing models in an electronic business industry KEY COMPETENCY REQUIREMENTS Knowledge Basic banking operations knowledge Sound understanding of electronic payments - card business and operations. Strong knowledge of the ePayment Industry Numerate, analytical, high attention to detail, able to prioritize Maintains a positive attitude and works effectively in pressured situations First-rate communications skills Understanding of charging principles, and fees model in an electronic business environment. Ability to combine strong analytical skills with sound business knowledge Ability to develop and evolve long-term strategies while driving tactical projects Good appreciation of project management Skill/Competencies Strong Analytical skill Data Analysis Skills (Including the use of related software programs and tools) Customer, Market and Result Oriented Excellence in planning and execution Adapts readily to change in routine Strong computer skills. Quality Report Writing Skills  

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