Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
Participate in the management of performance and delivery of management reporting for decision making and interventions.
ESupport the formal strategy making process of †††††† Business group.
DUTIES & RESPONSIBILITIES
Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
Implement the overall analytics and business intelligence strategy for eBusiness.
Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
Perform budgeting for the group and ensure compliance of business operations to budget.
Manage the groupís P/L account and supervise the reconciliation functions for the account and other Admin functions.
Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
Support in planning, developing, communicating and executing the groupís strategy.
KEY PERFORMANCE INDICATORS
Quality of research, analyses and depth of recommendations
Profitability of eBusiness Products
Migration rate of Customers to electronic platform
Efficiency of Channels and Cards Operations
Number of processes optimized.
Timeliness, completion and quality of Strategy sessions
Timeliness, completion and quality of Reports
First degree in any Discipline, preferably Economics, Computer Science and Accounting.
Minimum experience Ė††Minimum of 2 year working experience in banking or financial services industry
Prior experience in Market Research and Business Intelligence is required.
Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
Good understanding of revenue and billing models in an electronic business industry
KEY COMPETENCY REQUIREMENTS
Basic banking operations knowledge
Sound understanding of electronic payments - card business and operations.
Strong knowledge of the ePayment Industry
Numerate, analytical, high attention to detail, able to prioritize
Maintains a positive attitude and works effectively in pressured situations
First-rate communications skills
Understanding of charging principles, and fees model in an electronic business environment.
Ability to combine strong analytical skills with sound business knowledge
Ability to develop and evolve long-term strategies while driving tactical projects
Good appreciation of project management
Strong Analytical skill
Data Analysis Skills (Including the use of related software programs and tools)
Customer, Market and Result Oriented
Excellence in planning and execution
Adapts readily to change in routine
Strong computer skills.
Quality Report Writing Skills