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Non Maximum Demand Metering Supervisor 336 views

Ikeja Electric Distribution Company needs Non Maximum Demand Metering Officer. See details of the offer below:

Responsibilities

  • Coordinate  all NMD customer metering activities for the Business Unit
  • Part responsibility for commercial loss reduction initiatives for the respective BU
  • Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
  • Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
  • Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
  • Ensure adequate management of seals deployed to the Business Unit.
  • Ensure BU meter installation/commissioning/maintenance targets are met
  • Overall responsibility and control for the quality of metering infrastructure
  • Periodic customer meter recertification and validation for energy accuracy
  • Weekly Performance reporting
  • Monthly performance appraisal presentation
  • Ensure technical and commercial feasibility checks and customer account number authentication
  • Assisting team leader-New Service for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement
  • Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
  • Manages and develops the productivity and capacity of other team members
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Carry out any other duties as requested by the NMD metering specialist or other superior officers in line with agreed work process or service level agreements

Minimum qualifications

  • This role requires a first degree in Electrical Engineering
  • Requires between 3 – 5 years relevant work experience

Technical Competencies

  • Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Customer Focus
  • Customer Support
  • Non Maximum Demand Meter Reading
  • Non-Maximum Demand (NMD) Management
  • Energy Loss Reduction Techniques Management

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
Only candidates can apply for this job.
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