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Ikeja Electric is looking to hire qualified candidates as Non Maximum Demand Support Officer in Lagos, Nigeria.

Responsibilities

  • Review and process energy adjustments after necessary approvals
  • Monthly reconciliation of total energy adjustment
  • Review reconciliation documents from the business Units for set up of prepaid accounts on the AMI Platform and Ultima
  • Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines
  • Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected data base to resolve it.
  • Develop and implement data collection to reduce error and optimize efficiency.
  • Evaluate and spread customer’s arrears when the requests are sent from business units.
  • Non Maximum Demand Database maintenance
  • Responsible for handling customer vending related issues on PPM platform
  • Trouble shoot and resolve offline customer’s profile-related issues
  • Daily installation quality checks and certification report
  • Ensuring compliance with set installation standard by tracking installation progress on a feeder and DT basis.
  • Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum qualifications

  • This role requires a first degree or its equivalent diploma qualification
  • Requires between 0 – 3 years relevant work experience

Technical Competencies

  •  Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Customer Focus
  • Customer Support
  • Payment Solutions/ Strategy
  • Non Maximum Demand Meter Reading
  • Non-Maximum Demand (NMD) Management
  • Energy Loss Reduction Techniques Management

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

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