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Operations & Transformation Consultant – Ericsson 525 views

Operations & Transformation Consultant – Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. This is a great opportunity to work for a dynamic company with global career options.

Role Description

  • Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
  • Shape and lead holistic programs that translate operational shortfalls into transformation programs
  • Define roadmaps for organization change and process development
  • Undertake capability and assessments across processes and systems
  • Support operators in defining data requirements and leveraging real time data to drive improved customer experience


  • Analytical and problem solving skills
  • Excellent communications skills (both oral and written) – able to explain complex concepts
  • Consultative selling knowledge
  • Team and stakeholder management


  • Deep telecommunications industry knowledge
  • Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
  • Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
  • Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
  • Understanding of processes and architecture related to fulfilment, assurance and billing
  • Managing cross functional teams
  • Experience and ability to interact with senior (C-Level) stakeholders


  • 4 years + experience in consulting
  • 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
  • Previous employment in a consulting company / division
  • Willingness and ability to travel in Africa up to 75% of the time
  • Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
  • Location: South Africa, Ghana, Kenya, Nigeria, Senegal
Only candidates can apply for this job.
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